Who we are
Our website address is: https://letslevelup.com.au. The Site is owned and operated by Beyond Books Intl Pty Ltd trading as Level Up Professional Services.
You can contact us at: hello@letslevelup.com.au
(61) 2821 1276
Angel Place 123 Pitt Street Sydney New South Wales 2000
Purpose
The purpose of this privacy policy (“Privacy Policy”) is to inform users of:
1. The personal data we will collect;
2. Use of collected data;
3. Who has access to the data collected;
4. The rights of Site users; and
5. The Site’s cookie policy.
This Privacy Policy applies in addition to the terms and conditions of our Site.
Consent
By using our Site, users agree that they consent to:
1. The conditions set out in this Privacy Policy; and
2. The collection, use, and retention of the data listed in this Privacy Policy.
Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any data beyond the data listed without notifying you first.
Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:
1. IP address;
2. Location;
3. Hardware and software details;
4. Clicked links;
5. Content viewed; and
6. Diagnostic and usage data to help us understand how visitors use the website.
Data Collected in a Non-Automatic Way
We may also collect the following personal data when you perform certain functions on our Site:
1. First and last name;
2. Email address;
3. Phone number;
4. Auto-fill data.
This data may be collected through the Web Enquiry Form.
How We Use Personal Data
Data collected automatically is used for the following purposes:
1. Improve performance, functionality, and security;
2. Analyse trends and engagement for market research;
3. Enhance user experience and personalise services;
4. Maintain operation and marketing activities;
5. Understand how users navigate our Site to improve design and services.
Data collected when the user performs certain functions may be used to:
1. Respond to your enquiry;
2. Provide information about our service;
3. Assess your needs and how we can assist;
4. Maintain internal records related to your enquiry;
5. Follow up on requests, questions, or support matters;
6. Send relevant updates or information, if you have opted in.
Who We Share Personal Data With
Employees
We may disclose data to employees who reasonably need access to achieve the purposes listed.
Third Parties
We may share data with the following:
1. Website hosting providers;
2. Cloud storage providers;
3. Analytics tools;
4. IT support providers;
5. Email or communication platforms.
We may also share:
1. Contact details;
2. Enquiry details;
3. Technical and usage data;
4. Business-related information.
Third parties will not use data beyond what is necessary to achieve the service purpose.
Other Disclosures
We may share user data if:
1. Required by law;
2. Required for legal proceedings;
3. To protect legal rights;
4. For a business sale or acquisition process.
How Long We Store Personal Data
User data is stored until the purpose for collection has been achieved. You will be notified if your data is kept longer than this period.
How We Protect Your Personal Data
We use industry-standard encryption, secure servers, and strict confidentiality agreements. We implement all reasonable measures to prevent breaches, misuse, or unauthorised access.
We do not knowingly collect data from children under 16. If we learn that data has been collected without parental consent, it will be deleted as soon as possible.
How to Access, Modify, or Challenge the Data Collected
You have the right to request details of the personal data we hold, ask for corrections, deletions, or raise concerns. Contact us at: hello@letslevelup.com.au.
How to Opt-Out of Data Collection, Use, or Disclosure
You may opt-out of marketing communications at any time by contacting us directly.
Cookie Policy
A cookie is a small file stored on a user’s browser. Cookies help analyse browsing behaviour and improve your experience. You can disable cookies in your browser, but this may affect website functionality.
We use the following types of cookies:
1. Functional cookies
Remember your website selections and improve usability.
2. Analytical cookies
Help measure site performance and user engagement.
3. Third-party cookies
Placed by external websites for purposes such as:
a. Website analytics;
b. Improving performance;
c. Enhancing user experience;
d. Maintaining security and stability;
e. Delivering embedded content or integrations.
Modifications
We may amend this Privacy Policy from time to time to remain compliant with laws or reflect updates in our data processes. Changes will be updated with a new “Effective Date”.
Contact Information
If you have questions or complaints, you can contact our privacy officer at: hello@letslevelup.com.au.